Frequently Asked Questions
Everything you need to know about your Perilla Lingerie shopping experience.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. We recommend taking current measurements of your bust, underbust, and hips to compare against our charts, as luxury lingerie sizing can vary between collections.
What is your return policy for intimate apparel?
Due to hygiene regulations, we only accept returns on items that are unworn, unwashed, and have all original tags and protective hygiene liners intact. Returns must be initiated within 14 days of delivery.
How should I care for my Perilla Lingerie pieces?
To maintain the delicate lace and silk fabrics, we strictly recommend hand washing in cool water with a gentle detergent. Avoid wringing the garments and always lay them flat to dry away from direct sunlight.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties.
Are your products ethically manufactured?
Absolutely. Perilla Lingerie is committed to ethical production. All our pieces are handcrafted in Europe using high-quality materials sourced from reputable suppliers who adhere to fair labor standards.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team within 2 hours of placing your order. Once an order has reached the fulfillment stage, it cannot be modified.